Complaints Procedure

Who can you complain to about our data handling? 

Please email us at contact@sadhanagroupltd.com describing the complaint you have. We have three working days to acknowledge your email. We will then investigate your complaint and reply within 10 working days. We would hope this would resolve your complaint, however, in addition to sending us your complaint, you can send complaints to our supervisory authority. As Sadhana Property Group Ltd predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner’s Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting ico.org.uk. 

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Who can you complain to about our service? 

If you have any other complaint, please email us at contact@sadhanagroupltd.com describing the complaint you have. We have three working days to acknowledge your email. We will then investigate your complaint and reply within 10 working days. We would hope this would resolve your complaint. 

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If you are dissatisfied in how we have dealt with a complaint, you can refer your complaint to The Property Ombudsman www.tpos.co.uk. We are also members of the property redress scheme, any complaint us can be filed at www.theprs.co.uk. Please note, all complaints must be referred to The Property Ombudsman within twelve months of receiving our final correspondence on the matter.